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Multi-Year Accessibility Plan

This Multi–Year Accessibility Plan applies to Trapeze Software Group Unlimited, (“TSU” or “Trapeze”) TripSpark Technologies, Constellation Justice Solutions Inc. and Volaris Group Inc.

I. Introduction and Statement of Commitment:

TSU is committed to excellence in serving all customers including people with disabilities.

TSU is committed to meeting its obligations under the Accessibility for Ontarians with Disabilities Act (the “AODA” or the “Act”) and the related Integrated Accessibility Standards Regulations (the “IASR”). Building on TSU’s Accessibility Policy, TSU is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. SU is committed to meeting the accessibility needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility.

As part of TSU’s commitment to meeting its obligations under the Act, TSU has developed a multi-year plan which outlines our strategy to prevent and remove barriers and meet its requirements under the AODA.

TSU’s Multi-Year Accessibility Plan will be reviewed and updated by TSU at least once every five (5) years, and as required.

II. Establishment of Accessibility Policies and Plans

TSU will by January 1, 2014:

  • Develop, implement and maintain a corporate policy or policies governing how the organization will achieve accessibility;
  • Establish, implement and maintain a Multi-Year Accessibility Plan;
  • Include within its Multi-Year Accessibility Plan a statement of commitment to meet the accessibility needs of persons with disabilities in a timely manner; and
  • Make the corporate policy (ies) and Multi-Year Accessibility Plan available to the public on TSU’s websites and available in accessible formats upon request.

III. Training

TSU has:

  • provided training to Ontario employees, volunteers and others who deal with the public or other third parties on our behalf

Training included:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • TSU’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the equipment or devices , e.g. TTY available on-site or otherwise that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing SU’s goods and services
  • Maintain records of the dates when training is completed and the individuals who completed the training.

TSU will by January 1, 2015:

  • Provide training on the requirements of the IASR and on disability-related obligations under Ontario Human Rights legislation, to the following individuals: employees, volunteers, and any others who may be acting on TSU’s behalf in dealing with the public or any other third parties. Training will also be provided to all people who are involved in the development of TSU’s policies; and /li>
  • Maintain records of the dates when training is completed and the individuals who completed the training.

Staff will also be trained when changes are made to our accessible customer service plan.

This training will be provided to new hire Ontario employees and others who deal with the public on our behalf within 90 days of their date of hire.

IV. Information and communications standards

A. Accessible Websites and Web Content

TSU will by January 1, 2014:

  • Make TSU’s and Volaris Group’s new internet websites and new content on such websites to conform with World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A.

TSU will by January 1, 2021:

  • Make TSU’s and Volaris Group’s internet websites and web content conform to WCAG 2.0 Level AA, except for exclusions set out in the IASR.

V. Feedback, Accessible Formats and Communication Supports

TSU will by January 1, 2015:

  • Put a statement on TSU and Volaris Group’s websites about the availability of accessible formats and communication supports and, upon request, provide or arrange for the provision of accessible formats in a timely manner; and
  • Ensure that the processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.

VI. Employment Standards

A. Recruitment

TSU will by January 1, 2016:

  • On TSU’s and Volaris Group’s websites and on job postings, specify that accommodations are available for applicants with disabilities;
  • Inform in Ontario applicants selected to participate in an assessment or selection process that accommodations are available during the recruitment process, upon request, in relation to materials and processes to be used;
  • Upon request, consult with the applicant and arrange for suitable accommodation; and
  • Notify the successful applicant, when making offers of employment, of its policies for accommodating employees with disabilities.

B. Informing employees of Supports

TSU will by January 1, 2016:

  • Inform employees and new hires in Ontario (as soon as practicable) of TSU’s and Volaris Group’s policies to support employees with disabilities and keep employees up to date on changes to these policies; and
  • Upon request from an employee with a disability, and further to consultation with the employee, provide for suitable accessible formats and communication supports for: information needed by the employee to perform their job, and information that is generally available to employees. /li>

C. Documented Individual Accommodation Plans / Return to Work Process

TSU will by January 1, 2016:

  • Develop a written process for the development of individual accommodation plans; and
  • Develop and document a return to work process for employees who have been absent due to a disability; the process shall outline the steps TSU will take to facilitate the employee’s return to work and use the employee’s individual accommodation plan as part of that process.

D. Performance Management, Career Development and Redeployment

TSU will by January 1, 2016:

  • Take into account the accessibility needs of employees with disabilities and individual accommodation plans when utilizing TSU’s performance management processes, considering career development and advancement opportunities and redeployment of its employees with disabilities.

For more information:

For more information on this accessibility plan, please contact Daniela Magnoli:

Accessible formats of this document are available free upon request from: Daniela Magnoli:

Reporting Dates for TSU

  1. Customer Service Standard – Dec 1, 2014 (requirement to report annually)
  2. IASR ndash; ec 1, 2014 (requirement to report annually)

Next Steps

  • Recruit Accessibility Committee Members impacted by ASR legislation
  • Prepare Compliance Report on Customer Service Standard – Dec 1, 2014
  • Monitor and review accessibility procedures and update as required
  • Develop detailed action plans, communication strategies & training (IASR)
  • Develop & prepare an annual update on the Multi-Year Accessibility Plan

Appendix 1 – Definition of disability

Disability, as defined by the ODA nd the Ontario Human Rights Code, is:

  • any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
  • a condition of mental impairment or a developmental disability,
  • a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  • a mental disorder, or
  • an injury or disability for which benefits were claimed or received under the insurance plan established under the em>Workplace Safety and Insurance Act, 1997.

Any Customers/clients who wish to provide feedback on the way SU provides goods and services to people with disabilities can contact

Daniela Magnoli
Human Resources
TSU Software Group
5800 Explorer Drive, 5th floor
Mississauga, ON
Office: 905-629-8727
Customers can expect to hear back within 14 business days

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