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The Do’s and Don’ts of Dealing with Conflict


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The Do’s and Don’ts of Dealing with Conflict

Conflict – something that almost everyone dreads and tries to avoid. But try as we might, eventually conflict will arise. How you handle it is up to you. There are both good and bad ways to dealing with conflict. Below I’ve outlined the do’s and don’ts to managing conflict in the workplace.

Don’t: Avoid the Problem

Conflict isn’t one of those things that if you ignore it long enough, it will eventually go away. In fact, this will only escalate the situation. That said, do take a moment to think through the best course of action to avoid an overemotional response. But even then, don’t let that drag on and avoid tackling the issue head on.

Do: Communicate Clearly

Being vague or not being 100% clear about the issue at hand will make things worse instead of remedying the situation. Instead, be clear about the problem you’re addressing and your proposed solution.

Don’t: Let Your Emotions Get the Best of You

Humans are emotional beings and sometimes it’s difficult to keep our emotions in check. No matter how much you want to lash out and scream at someone because of the conflict, don’t do it. Take a minute, breathe, and try to think things through rationally.

Do: View it as an Opportunity

For conflict to happen, tensions arose from somewhere - whether it was a dispute over the direction of a project, communication breaking down within a team, or anything else. Whatever it may be, resolving the issue provides an opportunity for a fresh start. You’ll able to clear the air and go forward without any barriers in your way.

Don’t: Be a Bully

It’s easy to get defensive when conflict happens and immediately think you’re in the right. In an attempt to prove the other parties wrong, you become a bully and try to force them to your way of thinking. Though they may give up and agree with you, this doesn’t truly solve the issue at hand. Instead, remain level headed, listen to what the other party has to say, and bring in a neutral third party if need be to help mitigate the issue.

Do:  Deal with the Situation Directly

When conflict arises, resist the urge to talk to everyone about it but the person you are having an issue with. Yes, you can seek counsel from a trusted advisor on what to do with the situation. But ultimately you need to talk with the parties involved in the conflict directly and sooner rather than later.

Your Turn

How do you manage conflict? What are some of the strategies that you employ? Let us know on Facebook, Twitter, LinkedIn, or Google+.


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About the Author


Mark Miller

Mark Miller's avatar

Mark Miller is the Global CEO of Volaris Group and Trapeze Group. In addition, Mark is the COO at Constellation Software – Volaris Group’s parent company. He began his career as a software developer and it was during that time that he cofounded Trapeze Group in 1995. Mark has a passion for software technology and building innovative businesses that last forever. His goal is to help intrapreneurs and entrepreneurs surround themselves with a great team so that they can be leaders in their industries.

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