Volaris Group Inc. (“Volaris”) is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Volaris will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the main entrance of Volaris.
Volaris will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. This training will be provided to employees and others who deal with the public on our behalf within 90 days of their date of hire.
Training will include:
Staff will also be trained when changes are made to your accessible customer service plan.
Customers who wish to provide feedback on the way Volaris provides goods and services to people with disabilities can contact Daniela Magnoli.
All feedback, including complaints, will be sent to:
Volaris Software Group
5800 Explorer Drive, 5th floor
Office: 905-629-8727 x.4507
Customers can expect to hear back in 14 business days
Modifications to this or other policies
Any policy of Volaris that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.